Frequently Asked Questions
Everything you need to know about your musical journey with us.
How do you ensure instruments are safe during shipping?
We use professional-grade, moisture-resistant packaging and high-density foam inserts. Every instrument is detuned slightly to relieve tension and undergoes a multi-point inspection before being double-boxed for maximum protection.
What is your return policy for acoustic instruments?
We offer a 14-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it in its original condition for a refund or exchange, minus any shipping costs incurred.
Do you offer professional setup services before shipping?
Yes, every instrument purchased from The Acoustic Shoppe receives a complimentary professional setup by our in-house luthiers to ensure optimal playability right out of the box.
Do you provide international shipping?
We ship to most countries worldwide. International rates and delivery times vary by location and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm to help you get the gear you need today.
How can I track my order?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.