Returns & Exchanges
At The Acoustic Shoppe, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for most instruments and accessories. If your new gear doesn't inspire you, our team is here to help you find the perfect replacement or process a straightforward refund.
Initiate Your Return
Contact our customer support team via email or phone within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Pack with Care
Securely pack the item in its original shipping carton with all original packaging materials, manuals, and accessories to ensure it arrives back to us in mint condition.
Ship It Back
Affix the provided return label or use your preferred insured carrier to send the package to our shop, ensuring the RMA number is clearly marked on the outside of the box.
Inspection and Refund
Once our technicians inspect the instrument to verify its condition, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing